Shipping, Returns and Exchanges

 

 

SHIPPING COSTS: 

  • Orders Under $100: Flat rate of $10.00
  • Free shipping over $100 *EXCEPTIONS APPLY
    • Items on Sale: $15.00
    • Backpacks: $15.00
    • Skis and Ropes: $20.00
    • AZMAT (Dangerous Goods): $30.00

Shipping cost will be added in your shopping cart. 

 

 

RETURN POLICY

 

In store purchase:

Returns for refund will be accepted within 10 days from the purchase date. After the 10 days, we will give you a store credit for the total amount of the return. The item should be unused, still with the tags, in the original packaging and should be returned with a valid proof of purchase. 

Any item bought on sale will be refunded with a store credit.

 

Online purchase: 

Returns for refund will be accepted within 30 days, starting when the item was received by the customer. After the 30 days, we will give you a store credit for the total amount of the return. The item should be unused, still with the tags, in the original packaging and should be returned with a valid proof of purchase. 

* The customer is responsible for any fees involved to return an item.

 

EXCHANGE POLICY

Returns for exchange are subject to the same policy as the returns except for the items purchased online that can only be exchanged in-store.

 

EXCEPTION: Because we value the safety of all our customers, please note that we will not accept any returns or exchanges on climbing safety equipment.

 

MANUFACTURERS WARRANTY

After the 30 day period, only the manufacturer’s warranty will be applicable. If your gear fails due to manufacturing defect, you are welcome to contact us in order to get more information about the manufacturer’s warranty. This warranty does not cover abuse, accidental damages or normal wear.

 

 

RETURN PROCEDURES

Before returning any items, you will need to contact us either by email: customerservice@vertical-addiction.com or by phone: 1-403-609-8226 and we will provide you with a Return Authorization Number (RA#) that you will have to write on the outside of your package.

 

Once you have your RA#, you can send the package by mail, freight paid, to the following address:

 

Vertical Addiction 
Customer Returns 
1300 Railway Avenue 
Canmore, Alberta
T1W 1P6

 

Note: We strongly recommend that you insure your package and that you ask for a tracking number as we cannot be held responsible for the loss of returned parcels.
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