SHIPPING COSTS: 

 

Free delivery in CANADA for purchases over $150 on the following REGULAR PRICE items:

• • clothing and accessories (hats, socks, gloves, etc.)
  • climbing, hiking and ski accessories
  • sunglasses
  • hiking boots and shoes
  • 3-season mountaineering boots
  • climbing and approach shoes
  • running shoes
  • ski boots
  • books

Orders under $150 for delivery in Canada: $15 (see list above)

 

  Fixed prices for the following items:

$20.00

• Items on sale - *see list of items at $30.00 for exceptions
• Backpacks and haul bags
• Climbing ropes
• Climbing helmets
• Ski helmets
• Ski and hiking poles

$30.00 - *even if product is on sale

• Skis
• Avalanche airbags
• Ice climbing and winter mountaineering boots

Please note that we do not mail avalanche airbag cartridges.

 

 

The base price for shipping to the U.S. is $20.00 CAD at this time, we cannot offer free shipping outside Canada.

 

  Fixed prices for the following items:

$30.00 CAD

Items on sale - *see list of items at $40, $50, $70 for exceptions
Hiking boots
3-season mountaineering boots
Climbing ropes
Backpacks
Climbing and ski helmets
Ski and hiking poles

 

$40.00 - * even if product is on sale

Skis
Ski boots
Avalanche airbags

 

$70.00 - * even if product is on sale

Ice climbing and winter mountaineering boots

 

Shipping costs are automatically added to the shopping cart.

All our shipments are made with Canada Post and are expedited. We'll send you a tracking number by e-mail as soon as the package is posted, so you'll know where it is.

 

 

Final sale

All discounted products are final sale.

Due to the inherently dangerous nature of climbing, NO RETURNS will be accepted on climbing and safety equipment. Climbing and safety equipment includes, but is not limited to, any piece of equipment that has a certification, rating or load limit (kN). Example: carabiner, quickdraw, rope, harness, helmet, ice axe, cam, nuts, belay device, lanyards and slings, etc.

 

To reduce our ecological footprint:

Please note that because we try to reduce the amount of waste we produce, you may receive your order in a different product box than what you ordered (e.g. a pair of climbing pants in a box of climbing shoes) or in a reused padded envelope.

 

RETURN POLICY

All items purchased at regular price may be returned within ten (10) business days of receipt, for any reason, for a product refund.

Shipping charges are non-refundable and you are responsible for the return shipping charges. Please note that it may take 5-10 days for the refund to appear on your credit card statement.

All items must be in new condition, labeled, unmarked and in their original, undamaged packaging. All returns must have a Return Authorization Number (RA#) clearly marked on the outside of the package.

Any merchandise indicated as being on clearance or sale is considered a final sale and cannot be returned or exchanged.

* The customer is responsible for all costs related to the return of an item.

 

 

EXCEPTION: We do not accept returns or exchanges on climbing safety equipment.

 

MANUFACTURERS' WARRANTY

After the 30-day period, only the manufacturer's warranty will apply. If your equipment breaks due to a manufacturing defect, we invite you to contact us for more information on the manufacturer's warranty. This warranty does not cover abuse, accidental damage or normal wear and tear.

RETURN PROCEDURE

Before returning any item, you must contact us either by email: [email protected] or by phone at 1-403-609-8226 and we will provide you with a Return Authorization Number (RA #) that you must write on the outside of your package.

Once you have your RA number, you can mail the package, at your own expense, to the following address:

Vertical Addiction
Returns Department
1300 Railway Avenue
Canmore, Alberta
T1W 1P6

 

Note: We strongly recommend that you insure your package and request a tracking number, as we cannot be held responsible for the loss of returned packages.